Help & Information
Payments by PayPal
We only use PayPal, so paying for your order is safe and easy.
No Account Required
Ordering from our website is so simple that we don't require you to setup an account.
Just checkout with PayPal and we will ship your order to your PayPal delivery address.
This means you don't need to enter any personal information on our website.
UK Delivery
- Standard Tracked * £1.85
(2-3 working days) - Priority Tracked £3.65
(1 working day)
* FREE Standard Delivery for online orders over £20
International
- Rep. Ireland £6.95
(currently unavailable) - Europe £6.95
(currently unavailable) - Rest of World £13.95
(currently unavailable)
Unfortunately we don't currently ship parcels overseas. We only sell in the UK.
Delivery Address
The only information we need to ship your parcel is:
- Name and address for delivery
- Email address for order notification
This information is automatically given to us by PayPal when you pay for your order.
When will my order be dispatched?
Priority orders received before 3pm are dispatched on the same day. Standard orders are dispatched on the next working day.
Our warehouse dispatches parcels Monday to Friday only. We are closed on weekends and UK public holidays.
Unopened / Unused Products
You can return unused items for a full refund up to 30 days after placing your order.
Products must be unopened and returned in a re-saleable condition. Please be sure to pack them safely.
A refund will be made to your PayPal account and confirmed to you by email.
Please note: we do not refund postage costs.
Opened Products
If, after trying a product you decide it isn't suitable then please contact us for further advice.
If you let us know within 7 days we may be able to offer you an exchange or credit note.
Return address
Look Natural / Feel Natural
9 Carlton Road
Wilbarston
Market Harborough
LE16 8QD
Customer service
info@looknatural.uk
What if I haven't received my order
If you haven't received your parcel within 1 week please contact us and we will take action to resolve the problem.
We use Royal Mail for UK deliveries. Please be sure to check whether your parcel has been left with a neighbour or in the porch, garage etc.
Also, you can check with your local Royal Mail delivery office to see if they are holding the parcel. If so, you can ask them to arrange re-delivery.
Damages
If your order arrives damaged please let us know as soon as possible so we can arrange replacement of the damaged items.
info@looknatural.uk
Telephone
0116 318 3776
07500 623644
Office Hours
Monday to Friday 8am-6pm
Address
Look Natural / Feel Natural
9 Carlton Road
Wilbarston
Market Harborough
LE16 8QD
United Kingdom
About Us
We are a UK distributor of natural beauty products with many years of experience selling direct to customers. We believe in offering a great service whilst keeping things simple.
- Quality alternative beauty products at affordable prices.
- Simple, easy to use website.
- Fast, low cost UK delivery.
- No account required - just Checkout with PayPal.
- Friendly customer service by email or telephone.
- Returns accepted.
Location
Our office and warehouse are located 90 miles north of London in the village of Wilbarston in Northamptonshire.
Company Information
Beauty Collection Ltd.
9 Carlton Road
Wilbarston
Market Harborough
LE16 8QD
Company number 07002757.
Incorporated in England, August 2009.
VAT number
GB 976 9251 64
Legal jurisdiction
The applicable law is UK law.